For the fifth year in a row ANA, Japan’s largest airline and Star Alliance partner, has received the highest and most coveted award in the aviation industry: a top ranking of 5 stars from Skytrax, the British reviews and ratings organisation for the airline industry. In the same way as restaurants and hotels, industry experts honour top companies in the airline industry worldwide. Currently only seven other airlines have been awarded this top 5-star ranking – all of them Asian airlines or airlines from the Middle East.
With this award Skytrax honours the continuously high standard which ANA offers their passengers – from check-in to arrival at their destination. Skytrax recognised the high demands ANA places on themselves to constantly exceed the service expectations of their international customers. The comparison is based on an extensive online evaluation which included more than 200 airlines worldwide, and on additional assessment during further international studies and surveys.
Skytrax awarded ANA top prize for the consistently high level of service which the airline offers its customers – all the way from check-in to arrival. In short: ANA goes the extra mile for its customers to continuously improve the service quality of a leading global airline and fulfil the needs of their customers who are becoming more and more international. The airline is still expanding its international route network, and is positioning itself at the highest levels of quality with its comprehensive international network of flights.
During the past year the Japanese market leader reached further milestones with an enhancement in its quality of service. For example, the check-in area in the South Wing departure hall at Tokyo-Narita Airport was completely refurbished to give passengers seamless access to the gates. In addition, ANA launched a special ‘Chef Service’ in the lounge, where chefs prepare and serve nigiri sushi and other meals in front of passengers. The ANA departure area at Tokyo-Haneda Airport has also been redesigned, and a new colour system for easy orientation has been introduced. This is in particular to aid the growing number of tourists to Japan, who transfer at Haneda onto ANA’s domestic network.
Additionally, ANA has developed the ‘Communication Board’, a tablet which enables enhanced support for passengers in 17 languages and ensures smoother communication between the ANA cabin crew, ground staff and international passengers.