On 12 July 2016, the Skytrax Institute at the Farnborough Airshow in London honoured the airlines that received the best reviews in the airline industry's largest customer survey. Between August 2015 and May 2016 20 million passengers from 104 countries participated in the survey. For the fifth time in a row, Lufthansa received the ‘Best Transatlantic Airline’ award, and was also honoured with the ‘Best Airline in Western Europe’ award. ‘We are grateful for the awards and are honoured that so many passengers rate us so positively’, said Dr Reinhold Huber, Vice President Passenger Experience Design. ‘This proves that we are on the right track to giving each passenger on every Lufthansa flight the perfect travel experience.’ Austrian Airlines also had reason to celebrate: the airline won first place in the ‘Best Airline Staff’ category – for the third consecutive year.
Once again, SWISS enjoyed top rankings at the 2016 Business Traveller Awards ceremony. SWISS received top ratings from Business Traveller readers and came first in the ‘Best Airline for Business Travellers in Germany and Europe’ category for the fourth year in a row. Austrian Airlines was voted second in the same category.